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Demonstrate designing and managing service processes, crafting the service environment via case study analysis (SL05, CO3).
Go to The Accra Beach Hotel: Block Booking of Capacity During a Peak Period case:
https://www.worldscientific.com/doi/suppl/10.1142/y0024/suppl_file/y0024_Case07_free.pdf
Answer the 4 questions at the end of the case,
Write a minimum of 2 pages, use APA 7 Format and list all your references.
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