Directions: Students will watch a Customer Service video and then

 

Directions: Students will watch a Customer Service video and  then answer questions:

Questions:

1) Professionalism – How could Lee have been more helpful to the customer, Karen Tom?

2) Communication – What did the supervisor, Christine, do to calm the customer?

3) Critical Thinking – What might SunTel do company-wide to create a better customer service experience?

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