Instructions
You have just received two emails, one from your boss or supervisor and one from a coworker. The two emails address the same situation. A minor problem has occurred that you may be responsible for creating. Your boss/supervisor has asked you for a resolution to the problem. Your coworker, who has been affected by this problem, is angry with you and has written an inflammatory email accusing you of creating this problem on purpose.
- Using word, write an email as a reply to both of the emails that you have received. You should attempt to resolve the problem as efficiently as possible. Since your email will be received both by a supervisor and a coworker, consider all aspects of your communication including the formality of the language you use, grammar, and all aspects of formal communication. Your goal is to solve the problem and maintain your professionalism at the same time.
- On the same document, analyze the conflict that has happened. What was the cause of the conflict? How did you attempt to resolve the conflict? What did you need to address in terms of your supervisor’s concerns, and how were these different from your coworker’s concerns? Do you think your supervisor and coworker handled the conflict well in their emails to you? How effective are these emails?
Expert Solution Preview
Introduction:
As a medical professor, I understand the importance of effective communication in resolving conflicts. A situation has arisen where a minor problem has occurred that I may be responsible for creating. I have received two emails, one from my supervisor and one from a coworker, concerning the situation. My goal is to resolve the problem efficiently while maintaining professionalism in my communication.
1. Email Response:
Subject: Resolution to the problem
Dear [Supervisor/Coworker],
Thank you for bringing this matter to my attention. I understand that there has been a minor problem caused, and both of you are looking for a resolution to the issue. I apologize for any inconvenience caused.
After looking into the matter, I would suggest [insert solution to the problem]. This should help resolve the issue as quickly and efficiently as possible. If there are any further concerns or questions, please do not hesitate to contact me.
Thank you for your understanding and patience.
Sincerely,
[Your Name]
2. Conflict Analysis:
The cause of the conflict was a minor problem that occurred, which may have been caused by my actions. My coworker is angry that the problem occurred and has accused me of creating it on purpose. On the other hand, my boss is looking for a resolution to the problem.
To resolve the conflict, I suggested a solution that should help resolve the issue quickly and efficiently. I needed to address my supervisor’s concerns by providing a solution to the problem while also addressing my coworker’s concerns by apologizing for any inconvenience caused.
In terms of their emails, my supervisor was professional and focused on finding a solution to the problem. However, my colleague’s email was inflammatory and accusatory. I believe that my coworker’s email was not effective in resolving the conflict.
In conclusion, as a medical professor, I understand the importance of effective communication in resolving conflicts. In this situation, my goal was to solve the problem efficiently and maintain professionalism in my communication. By addressing both concerns of my supervisor and coworker, I was able to provide a solution that should help resolve the issue.
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