Isaac has worked as a staff nurse on the telemetry floor for over 15 years. He holds seniority in the unit. His patient care is satisfactory; however, his interpersonal behaviors are becoming an increasing issue for his coworkers. He throws papers around the unit, gives short answers to questions, and seems generally miserable. He tells the staff that they are lazy and stupid. He is constantly questioning their decisions. You have come from another local hospital in the role of the assistant nurse manager. Based on your observations, you have met with Isaac informally and discussed his behaviors, but they have not changed. Now three new nurses have already come to you saying that this unit is a great match for them, except for one problem. Although they have not identified Isaac by name, they have told you that one of the nurses is extremely abusive verbally, and they have been calling in sick on the days they are scheduled to work with this person.
1. What are your responsibilities as an assistant nurse manager in regard to Isaac’s behavior problem?
2. What is the next step in dealing with Isaac’s behaviors?
3. How will you, as the manager, have Isaac develop more effective people skills?
This is your first position as a nurse manager. The holidays are rapidly approaching, and the hospital policy states that each unit will negotiate holiday coverage individually. You are already getting requests via e-mail and on Post-it notes for holiday time. Several staff members have come to you stating that they “never” seem to get their requests for holidays. Discussion among the staff members is creating dissension and conflict.
1. Discuss the potential impact of this problem on you and the unit staff.
2. Describe a minimum of one positive consequence and one negative consequence of this conflict.
3. Select a model of conflict resolution and explain how you, as a nurse manager, might resolve this conflict.
Case scenario to be completed:
–APA Format.-Abstract or Introduction page-Summary or Conclusion page–Four Pages Minimum, not included abstract or introduction, Summary or Conclusion, and Bibliographic pages.–Completely unacceptable Copy and Paste from Internet, or other resources.–Bibliographic have to be in APA Format, minimum 3 references citations with 3 or less years old.
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Introduction:
As a medical professor in charge of creating assignments and answers for medical college students, I understand the importance of developing effective communication and interpersonal skills among healthcare providers. In this case scenario, I am tasked with addressing behavioral issues in a senior staff nurse and resolving conflicts related to holiday scheduling.
1. What are your responsibilities as an assistant nurse manager in regard to Isaac’s behavior problem?
As an assistant nurse manager, my primary responsibility regarding Isaac’s behavior problem is to address it promptly and effectively. I must communicate with Isaac and clearly explain the impact of his behavior on the unit’s work environment. I must also document his behavior and any discussions or interventions that I implement to address it. Additionally, I need to ensure that the unit policies regarding acceptable behavior and interpersonal communication are clear and consistently enforced.
2. What is the next step in dealing with Isaac’s behaviors?
The next step in dealing with Isaac’s behaviors is to address his behavior directly and provide him with specific feedback on how his behavior is affecting his coworkers. I would need to set clear expectations for his behavior moving forward and provide him with support and resources to improve his communication and interpersonal skills. Additionally, I would need to monitor his behavior and follow up with any necessary consequences if his behavior does not improve.
3. How will you, as the manager, have Isaac develop more effective people skills?
To help Isaac develop more effective people skills, I would recommend that he participate in training programs or courses that focus on communication and interpersonal skills. Additionally, I would provide him with regular feedback and coaching on his communication and interpersonal skills and offer him opportunities to practice and improve these skills. I would also encourage him to speak with a mentor or coach who could offer him additional guidance and support.
1. Discuss the potential impact of this problem on you and the unit staff.
The conflict related to holiday scheduling can have a significant impact on the unit staff and me as the nurse manager. The constant requests and discussions about holiday scheduling can create stress and tension among the staff, potentially affecting the quality of patient care. This conflict could also undermine my authority as the nurse manager and cause distrust between me and the staff.
2. Describe a minimum of one positive consequence and one negative consequence of this conflict.
One positive consequence of this conflict could be that it raises the staff’s awareness about the importance of clear communication and adherence to unit policies. This conflict could also encourage staff members to come up with creative solutions to resolve the holiday scheduling issues. However, a negative consequence of this conflict could be that it leads to decreased staff morale and cohesion. This conflict could also lead to decreased job satisfaction and potentially lead to increased staff turnover.
3. Select a model of conflict resolution and explain how you, as a nurse manager, might resolve this conflict.
One model of conflict resolution that I might use to resolve this conflict is the Collaborative Problem-Solving model. This model involves identifying the concerns and interests of all parties involved and working collaboratively to find a mutually beneficial solution. As the nurse manager, I would gather input from staff members and identify the underlying concerns and interests driving their holiday time requests. I would then work with staff to develop a plan that addresses their concerns while still adhering to unit policies and providing adequate coverage for patient care. This approach promotes teamwork and collaboration while fostering mutual understanding and positive relationships among staff members.
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